Returns & Exchanges

At Yale Home, we want you to be completely satisfied with your security solutions. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to start the process.

• 2.
  Package Your Item

  Place the product in its original packaging with all included accessories and manuals to ensure a valid return.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 7-10 business days.